We know how crucial it is to see and feel our products before making a significant purchase. That's why we have a showroom in Cape Town. For customers outside Cape Town, we offer sample boxes, allowing you to experience the quality and texture of our products. Contact us to book a showroom appointment.

Yes, please choose the collect option at checkout, and our customer service team will advise when your order is ready for collection and the address of your local collection warehouse.

Please ensure you are available during the 5-hour delivery window provided to accept your order. For larger orders, the driver will need your assistance for a quick and efficient hand unloading. If you reside in a unit complex, kindly mention it in the notes section of your order. To find out more about our delivery service, please visit our Shipping Policy.

At Flooring Coza, we are committed to offering you unbeatable product prices. If you find a better price, we'll match it! Shop now and save. Please note that Flooring Coza's price match offer is exempt if the product is on sale.

Floor preparation varies from job to job, ranging from pocketing filling subfloor for floating floors or 3-4mm self leveling screed for a glue down application. Correct floor preparation is vital for the practical and aesthetic performance of your new floor covering. The full extent of preparation is often revealed after existing floor coverings are removed and a comprehensive assessment is made on-site.

Carpet installations under 80sqm and flooring installations under 60sqm usually take one day. Larger installations may require two days or more. Time should also be allocated for floor preparation before applying your chosen floor covering. Times may vary depending on the complexity of your project.

While some flooring types are easier to self-install than others, it's essential to follow manufacturers' installation standards for warranty validity. DIY installations can be challenging, so for a stress-free experience and to protect your investment, we offer full installation services.

This depends on several factors:

1. Stock availability
2. Your delivery location - rural or remote towns may take longer if multiple freight companies are required
3. How long it takes our suppliers to dispatch an order

If all of the above factors are optimal and everything runs smoothly, orders generally take between 2 to 5 days.

Full plank samples can be taken home on loan basis. Samples ordered online through our Sample Box service are yours to keep.

Before our flooring teams arrive to install your new flooring, please ensure that the areas designated for the installation are cleared of all furniture. While our teams can assist in moving larger items, we kindly ask that you relocate all small items and electrical items beforehand, as we are not professional movers.

As flooring is considered a finishing trade, it's essential to complete all other aspects of your build or renovation beforehand. Make sure that paintwork, electrical work, plumbing, and cabinetry are all finished prior to installation. Additionally, for floating floor installations, it's advisable to install skirting boards after the flooring to achieve a seamless finish.

Installation timeframes depend on product availability, which can vary. Inform your sales rep of your timeline and they can recommend suitable products. Installation dates also depend on the availability of installation labour, which can vary throughout the year.

You do not need to be home on the day of installation. Clear access to the installation area is essential. If you prefer to be present, avoid entering the installation area until the installer has finished, ensuring safety for all.

Ensure clear access for our installers and remove all furniture and belongings from rooms receiving new flooring. Electricity and water should be available, and pets should be isolated from the installation areas.

Please inform us of any delays as soon as possible to reschedule your installation. Timely communication can prevent additional charges and ensure a smooth process.

Contact the Flooring Coza store you purchased from to discuss cancellations. Depending on the circumstances, cancellation fees may apply.

We recommend keeping 1-3 extra boxes of flooring as attic stock, just in case any issues arise with the flooring in the future. If there are any unused boxes remaining, we will accept returns for sealed and undamaged boxes that are not discontinued stock.

Slight colour variations between samples and bulk production dye lots are natural and within industry standards. Hard flooring, like wood and stone, is designed with natural-looking variations in knots, colours, and grains, and one small piece may not fully reflect all the varying shades.

Contact your sales rep if you have concerns during or after installation. They will liaise with the installation teams to address issues promptly.

All Flooring Coza installations come with our workmanship warranty, ensuring professional installation. Each product also has a separate manufacturer’s warranty, available from your sales consultant.

A deposit is required for all jobs to secure products and labour for your project. 

It's important to realize how your flooring interacts with the air around it, as this can affect its performance. Changes in temperature and humidity cause the flooring to expand or contract, leading to shifts in its dimensions. When it's humid or hot, the flooring absorbs moisture and expands, which can cause squeaks or creaks. Conversely, in dry conditions, it contracts. Unless your home has a controlled environment, your flooring will always adjust to its surroundings. As a homeowner, it's essential to understand that your flooring will keep adapting to its environment over time.

Leaving your floors in direct sunlight for too long can cause them to fade, expand, contract, peak, or get damaged. To protect your floors, make sure to keep them out of harsh sunlight by using curtains, blinds, tinting or outdoor structures like pergolas and verandahs.