STEP 1: Discovery and Consultation
Assessment of Requirements: We start by understanding our client's unique needs, preferences and budget. This includes discussing lifestyle, design preferences and any specific requirements they may have for their new flooring.
Site Evaluation: Followed by a detailed site assessment to assess the existing flooring condition, identify any potential challenges or special considerations that may affect the installation process.
STEP 2: Design and Selection
Product Guidance: Based on the client's preferences and the site assessment, we provide expert advice on selecting the most suitable flooring options from our diverse range of materials, including hardwood, laminate, vinyl or carpet. We also assist with design decisions such as colour, texture and pattern to achieve a cohesive look that complements their space.
STEP 3: Preparation and Installation
Preparation and Installation: Before installation begins, our team prepares the site by removing existing flooring (if needed) and addressing any subfloor issues such as leveling or repair work. We then proceed with the installation process, ensuring meticulous attention to detail and following the highest standards for a flawless finish.
STEP 4: Aftercare and Upkeep
Client Satisfaction Assurance: Upon completion of the installation, we conduct a thorough walkthrough with the client to ensure their complete satisfaction with the results. We provide maintenance instructions to help them preserve the beauty and longevity of your new flooring.
Warranty and Ongoing Support: Our commitment to quality extends beyond installation. We offer comprehensive warranties on both products and labour, providing peace of mind to our clients. Additionally, we remain available to assist with any future maintenance or flooring projects, ensuring ongoing satisfaction and support.