We accept card payments via our web portal, enabling you to track your order's progress.

We deliver across South Africa between 2-4 days for main centres and up to 7 days for remote areas. Alternatively, Items can be made available for collection from our DC in Paarden Eiland, Cape Town.

To initiate a return, log in to your account here. Choose your order and provide a reason for return; we'll then follow up with a confirmation. Alternatively, email returns@flooring.co.za with your return request and we'll handle the rest.

Rug cleaning is only recommended when it is necessary. Rugs that receive heavy traffic should be cleaned once a year. Professional cleaning is typically required every two to three years when the average wear and tear takes place. Keeping your rug in good condition requires regular vacuuming and fast spot cleaning of spills and stains. Handmade rugs should be cleaned by a professional, as they are delicate. Use extra caution in the cleaning of these rugs.

We take our images in a studio with professional lighting and expensive equipment, so we can accurately portray the colour of the products. Lighting will be darker and coloured differently in your home. In warm lighting and with less natural light, the rug will appear darker. 

You should expect imperfections and inconsistencies if your rug is handmade, braided, or woven in any other way. It's perfectly normal to see threads/sprouts, especially if the yarn ends pop out of the weave. A blunt instrument can be used to push these tufts back in if desired.